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Having a problem?
Sometimes when you click on a product to order it, your browser just sits there and doesn't do anything. If this occurs, check that you have "cookies" enabled in you web browser. While we don't use cookies to capture data about your visit, our shopping basket system does use it for temporary storage of your items for retrieval when you place your order. You can certainly delete the cookies once you have completed your purchase. You can adjust the settings for cookies in your browser in the Internet Options or Preferences area. These are usually location under the "Tools" menu of the browser.
Some browsers will not allow the Shopping Basket to retain order quantities when you place items in the Basket, leave to order something else and return. The quantity may be returned to it's initial value of 1. If this happens, just check your quantities before you proceed to the checkout.
Make sure that when you do adjust your quantities, you Click or TAB to the next field so that the order value automatically adjusts.
If you have placed an order and processed it but have not received a confirmation email, contact sales@handcleaner.com.au and supply your name, the date of the order and whatever other information you can recall about the order. Also provide details about how we can contact you in at least 2 ways, just in case the email doesn't work. We will be touch with you as quickly as possibly to complete your order.
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